Shutting down an online casino account is a major decision, and we realize that https://aphrodite-be.eu/fr-be/legal-and-affiliates/. At Aphrodite Casino, we strive to make the closure process simple and equitable for our Belgian users. This page addresses both voluntary closures and those we carry out, what happens to your funds and bonuses, and how our affiliate programme operates under Belgian legislation. We outline the steps we take and the legal reasoning behind them. Think of this as a practical guide, not formal legal advice. If your situation is specific, get in touch with our support team before you take action. We review these procedures regularly.
Self-Initiated Account Closure for Belgium Users
For players in Belgium and would like to close your Aphrodite Casino account, you can do it anytime by reaching out to support or using the self-service options in your settings. We confirm your identity to prevent unauthorised requests. Once that check passes, we block your login and cease all promotional messages. Your real-money balance stays withdrawable after the closure, according to the usual checks. We strive to complete voluntary closures within two business days. Active bonuses and unfinished wagering could be forfeited, and we make that clear before you confirm. We process every request fairly and never charge a closure fee. A confirmation email is sent to your inbox once the account is shut.
Closure Steps
- File a closure request through your account settings or from your registered email address.
- Finish identity verification if we ask for it, using an ID document or proof of address.
- Verify that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Get a confirmation email once logins are no longer possible.
Management of Funds of Deposits and Rewards
Shutting down your account does not mean saying farewell to legitimate funds. We refund real-money balances after AML and identity verification, using the original payment method if available. If that method cannot be used, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally cancelled at the point of closure. Pending withdrawals continue through the normal approval process unless a payment dispute is open. We keep a full financial log for every closed account, which helps clarify any disputes later.
Partnership Programme and Legal Information
Our affiliate programme operates under rigorous Belgian advertising and gambling rules. Affiliates shall use only approved Aphrodite Casino materials, designate all content as 18+, steer clear of misleading claims, and never target self-excluded users. We track affiliate activity and may suspend or terminate relationships for non-compliance. Terminating an affiliate agreement is different from terminating a player account. When an affiliate agreement terminates, we require immediate removal of our brand materials and links. Outstanding commissions are paid after final verification and fraud adjustments. This setup secures Belgian players and ensures our programme honest. We log every affiliate decision.
Affiliate Obligations After Termination
- Employ only approved Aphrodite Casino creatives and promotional text.
- Explicitly label all material as 18+ and include responsible gambling messages where required.
- Avoid guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Remove all brand content immediately after termination.
Operator-Initiated Closure
Aphrodite Casino can close an account without you asking if we identify suspected fraud, a terms breach, a failed identity verification, or a legitimate order from Belgian authorities. We proceed only after an internal review and inform you by email. Money you are legally entitled to withdraw are repaid after compliance reviews. In grave cases, like money laundering activities or fraud, we could hold funds and inform the appropriate Belgian authority. This step is rare and we ensure it is proportionate. We note the reason internally but only share what the law authorizes. We also follow decisions taken by the national exclusion register.
Summary
Aphrodite Casino treats account closure for Belgian users as a structured, fair process. You can shut down your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances come back to you after proper checks, while bonuses may be surrendered. Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention continues only as long as the law requires. If you’re contemplating closure, initiate in your account settings or contact support. We’re here to help if questions come up.
Record Keeping After Closure
We retain certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that timeframe closes, we remove or anonymise the information. You can ask for a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We don’t use closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we recommend reaching out to us directly first. We process all data requests promptly and securely.
FAQ
What is the process to close my Aphrodite Casino account in Belgium?
You can send a closure request through your account settings or by contacting support from your registered email address. We verify your identity to prevent unauthorised changes. Once verified, we terminate the account and issue a confirmation email. Most voluntary closures complete within two business days. If identity checks are required, it might take a little longer, but we inform you posted at each step.
What happens to my remaining balance if I close my account?
No. A legitimate real-money balance stays yours. We refund funds after anti-money laundering and identity checks. If the original payment method is unavailable, we require alternative verified bank details. Active bonuses or pending rewards may be cancelled, but your cash balance is not. Small amounts below the minimum withdrawal threshold may necessitate a manual review.
Can Aphrodite Casino terminate my account without my request?
Yes, in limited circumstances. We may suspend an account if we identify suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and return any funds you’re legally entitled to withdraw. In serious cases, authorities may direct us to freeze funds temporarily.
What is the timeframe does account closure take?
Account skysports.com closures initiated by you usually are completed within two business days. If verification is needed, it may take a few extra days, but we aim to avoid unnecessary delay. Pending withdrawals or payment disputes can also influence the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.
What happens to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally surrendered when an account is closed voluntarily. We clarify this before final closure so you can determine whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is common practice to prevent closure being used to bypass bonus terms.
Does shutting down my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically end an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to manage each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts are different.
What period do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules demand. After that period, we erase or anonymise the information. You can obtain a copy of your data during retention by contacting privacy support and completing identity verification. We don’t use closed-account data for marketing without separate consent.